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Our Services

Friends of Zara Support Coordination

Support Connection (Level 1)

Support Connection is designed to help participants connect with providers and understand the basics of their NDIS plan. This level of support is ideal for those who need short-term assistance to get started or to build confidence using their funding.

Support Coordination (Level 2)

Support Coordination helps participants and families understand and use their NDIS plans effectively. We work alongside you to build the right support, connect with suitable providers, and ensure services are working together to meet your goals.
Our role is to reduce overwhelm, explain things clearly, and help you feel confident navigating the NDIS system.

Plan Understanding & Implementation

We help families clearly understand what their NDIS plan includes, how funding can be used, and how to put the plan into action in a way that makes sense for everyday life.

Provider Connection & Coordination

We assist with identifying, engaging, and coordinating therapists, supporting workers, and services that align with your goals, values, and needs — with a strong focus on trusted local providers.

NDIS Reviews & Planning Support

We support families to prepare plan reviews by identifying what is working, what isn’t, and what may need to change — helping ensure your plan reflects real needs and goals.

Support Coordination, explained simply

At Friends of Zara, our services are designed to make the NDIS easier to understand, easier to manage, and less overwhelming for families.
We know that behind every NDIS plan is a real person and a family doing their best to navigate a complex system. Our role is to walk alongside you, help you make sense of your plan, and support you to build the right team around you or your loved one.
Our approach is calm, practical, and centred around what actually works in everyday life.

What We Do

Understanding Your NDIS Plan

NDIS plans can be confusing and full of unfamiliar language. We take the time to sit with you and explain your plan in clear, plain English.
We help you understand:
  • What funding you have and how it can be used
  • What supports are included in your plan
  • What flexibility you have within your funding
  • How your goals link to your supports
Our aim is to help you feel confident about what your plan allows — without the stress or confusion.

Goal Setting That Reflects Real Life

We work with you to identify goals that reflect your real needs, values, and priorities, not just what looks good on paper.
This may include goals around:
  • Daily living and independence
  • Therapy and development
  • Education or school support
  • Social participation and community access
  • Transitions and future planning
We believe goals should support meaningful outcomes for you and your family, not add pressure.

Connecting You With the Right Supports

Finding the right providers can feel overwhelming. We help identify and connect you with supports and services that align with your goals, preferences, and values.
This includes:
  • Therapists and allied health professionals
  • Support workers and community supports
  • Local and trusted service providers
  • Supports that suit your family’s routines and needs
We focus on building a team that works well together and feels right for you.

Coordinating Services So They Work Together

Support Coordination isn’t just about making referrals; it’s about ensuring your supports work together in a coordinated and effective way.
We assist by:
  • Coordinating communication between providers
  • Helping everyone work toward shared goals
  • Reducing duplication and confusion
  • Supporting smoother day-to-day coordination
Our aim is to reduce the load on families so you’re not left trying to manage everything on your own.

Problem-Solving When Things Aren’t Working

Sometimes supports don’t work as planned, and that’s okay. We are here to help when issues arise.
We can support you with:
  • Addressing service concerns
  • Changing or adjusting providers
  • Managing breakdowns in support
  • Finding alternative options when needed
We advocate respectfully and calmly to help resolve issues and keep things moving forward.

Support With NDIS Reviews and Plan Changes

Preparing for an NDIS review can feel daunting. We support you through the process by helping you reflect on what’s working, what isn’t, and what may need to change.
This includes:
  • Gathering information and feedback
  • Identifying gaps in your current plan
  • Supporting you to prepare for review meetings
  • Helping ensure your next plan reflects your current needs
Our goal is to help you feel prepared and supported, not rushed or overwhelmed.

Our Approach

At Friends of Zara, we work at your pace and tailor our support to suit your family’s unique situation. We:
  • Take time to listen
  • Explain things clearly
  • Respect your choices and preferences
  • Provide support without judgement or pressure
Whether you need short-term guidance or ongoing coordination, we focus on what works best for you and your family.